Can I lose my spot if I miss a payment?

No, you do not automatically lose your registration if you miss a payment.

Payment Terms Reminder

When you choose to pay for your registration in installments, it is important to adhere to the planned schedule. However, the organization of the Marathon des Sables (MDS) is flexible:

• As long as the full amount due is paid no later than one month before the event date, your registration remains valid.

What happens in case of a failed payment?

In the event of a payment failure (for example, expired card or insufficient funds), no automatic second attempt to collect will be made.
In this case:

• Customer service will send you a notification email informing you of the payment failure.

• This message will contain a secure link allowing you to pay the outstanding amounts.

Payment Tracking and Reminders

As the event date approaches, additional reminders will be sent to you if payments remain pending.
These reminders aim to allow you to regularize your situation in time, without jeopardizing your participation.

Risk of Losing Registration

The only situation in which you could lose your registration is as follows:

• If the full payment has not been received one month before the start of the event, despite the notifications sent.

In this case, you will receive an official cancellation notification of your registration issued by our customer service.

Conclusion

It is therefore essential to monitor the status of your payments and respond to messages from our team. We do our best to assist you in the process and enable you to finalize your registration under the best conditions.

For any questions or assistance needs, our customer service remains at your disposal.