I do not receive an email to reset my password

If you have requested a password reset but are not receiving the confirmation email, it is possible that:

• The email has arrived in your spam folder
• There was an error in the email address entered
• Your account is associated with a different address

In this case, we invite you to contact our customer service at the following address:
[e-mail]

Our team will be able to assist you and manually reset your password.

Thank you for your understanding.