What is a ticket? How to log a ticket?

What is a ticket?

A ticket is a support request sent by a user to our support team. It can be a technical issue, a question about a product, or a general inquiry.
Each ticket contains a history of exchanges between you (the requester) and our agents, allowing for clear and structured tracking.

Tickets can be created from different channels:

• By email
• From the help center (contact form)
• Via live chat

How to register a ticket?

Method 1: From the Help Center (recommended)

1. Go to our Help Center.
2. Click on “Submit a request” or “Contact us”.
3. Fill out the form:
   • Subject of your request
   • Detailed description of the issue
   • Attach any helpful files (screenshots, documents, etc.)
4. Click on “Send”.

Tip: The more specific your message is, the quicker we can assist you.

Method 2: By email

Send an email to the following address: [e-mail]
Indicate your request in the subject and describe your issue in the body of the message.

Method 3: Via live chat

If the option is available, you can click on the chat icon at the bottom right of the screen and start a conversation. A ticket will be automatically generated if the request requires follow-up.